Privacy policy

Wudu Basin (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). We use Shopify to power our store and enable us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details – such as your name, billing address, shipping address, phone number, and email address.

  • Financial information – such as credit card, debit card, and other payment card details, financial account information, transaction details, payment confirmation, and form of payment.

  • Account information – such as your username, password, security questions, preferences, and account settings.

  • Transaction information – such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your purchase history.

  • Communications with us – such as information you include when you contact us, for example through customer support or email.

  • Device information – such as details about the device, browser, or network connection you use to access the Services, including your IP address and unique identifiers.

  • Usage information – such as information about how you interact with or navigate the Services, including pages viewed, time spent, clicks, and other usage data.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you – for example, when you create an account, place an order, fill out a form, communicate with us, or otherwise provide information through the Services.

  • Automatically through the Services – including from your device when you visit our website or use our products or services, and through cookies and similar technologies.

  • From our service providers – when they collect or process personal information on our behalf, such as payment processors, hosting providers, analytics providers, and logistics partners.

  • From partners or other third parties – such as marketing partners or platforms that help us operate or promote the Services.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

We use your personal information to provide the Services and perform our contract with you, including to:

  • Process payments and complete your orders.

  • Fulfill, ship, and deliver products you purchase.

  • Remember your preferences and items of interest.

  • Handle returns, exchanges, and cancellations.

  • Create, maintain, and manage your account.

  • Enable you to post ratings or reviews.

  • Provide a tailored shopping experience and recommend relevant products.

  • Improve, troubleshoot, and enhance the Services.

2. Marketing and Advertising

We may use your personal information to:

  • Send you marketing, promotional, and advertising communications via email, SMS, or postal mail.

  • Show you online advertisements for products or services on our Services or on other websites and platforms, including based on your past purchases, browsing activity, or interactions with the Services.

Where required by law, we will obtain your consent before sending marketing communications and you may opt out at any time (see Your Rights and Choices below).

3. Security and Fraud Prevention

We use personal information to:

  • Authenticate your account and provide a secure shopping experience.

  • Detect, investigate, prevent, or respond to potential fraud, illegal activity, security incidents, and misuse of the Services.

  • Protect our rights, the rights of other users, and public safety.

If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.

4. Communicating with You

We use your personal information to:

  • Provide customer support and respond to your requests and inquiries.

  • Communicate with you about your orders, account, and use of the Services.

  • Send important service-related notices, such as order confirmations, shipping updates, or changes to our terms and policies.

5. Legal Compliance and Protection

We may use your personal information to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal process or requests from law enforcement, government agencies, or regulators.

  • Investigate, enforce, or defend potential or actual legal claims, disputes, or litigation.

  • Enforce our Terms of Service or other applicable policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, for legitimate purposes and in line with this Privacy Policy, including:

  • Service providers – such as Shopify, payment processors, IT and hosting providers, data analytics providers, customer support providers, fulfillment and shipping partners, and other vendors who perform services on our behalf.

  • Business and marketing partners – for example, to provide marketing services and to deliver targeted advertising based on your online activity across different merchants and websites. Our partners will use your information in accordance with their own privacy policies.

  • At your direction or with your consent – such as when you ask us to share information to arrange shipping, use social media features, or log in via third-party platforms.

  • Within our corporate group – such as with our affiliates, where applicable, in support of the purposes described in this Privacy Policy.

  • In connection with a business transaction – such as a merger, acquisition, restructuring, bankruptcy, or sale of all or part of our business, where your information may be transferred as part of that transaction.

  • For legal and safety reasons – such as to comply with legal obligations, respond to legal requests (e.g., subpoenas or warrants), enforce our terms and policies, or protect our rights, property, and the safety of our users or others.

Depending on where you reside, you may have the right to direct us not to share certain information for targeted advertising or similar purposes, where applicable law provides such rights.

Relationship with Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to sell our products and operate the Services.

Information you submit through the Services may be transmitted to, stored by, and otherwise processed by Shopify and third parties (which may be located in countries other than where you reside) to help us provide and improve the Services.

To help protect, grow, and improve our business, we may use Shopify features that rely on data collected from your interactions with our store, with other merchants, and with Shopify more broadly. In these cases, Shopify may be responsible for certain processing of your personal information and for responding to your requests to exercise privacy rights related to that processing.

To learn more about how Shopify uses your personal information and the rights you may have, please refer to the Shopify Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy or https://privacy.shopify.com/en

Depending on where you live, you may also exercise certain rights regarding personal information processed by Shopify through the Shopify Privacy Portal at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites, apps, or other online platforms operated by third parties. If you follow these links, you will leave our Services.

We are not responsible for the privacy or security practices of such third-party sites, including the accuracy, completeness, or reliability of their content. We encourage you to review the privacy policies and terms of any third-party sites or services you visit.

Information you provide in public or semi-public areas (including on third-party social networking platforms) may be visible to others and may be used by us or by third parties without limitation, consistent with the functionality of those services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details in the Contact section below to request that we delete that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined under applicable laws) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable physical, technical, and administrative safeguards designed to protect your personal information. However, no security measures are perfect, and we cannot guarantee “perfect security.”

Information you send to us may not be secure while in transit, depending on the channels you use. We recommend that you do not use unsecure methods to send sensitive or confidential information.

We retain your personal information for as long as necessary for the purposes described in this Privacy Policy, including to:

  • Maintain your account (if you have one).

  • Provide the Services and complete transactions.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements and policies.

Retention periods may vary depending on the type of data and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information (subject to legal limits and exceptions):

  • Right to Access / Know – to request information about the personal information we hold about you.

  • Right to Delete – to request that we delete personal information we maintain about you.

  • Right to Correct – to request that we correct inaccurate personal information we hold.

  • Right to Data Portability – to request a copy of certain personal information in a portable format and, where feasible, to have it transmitted to another entity.

We may send you promotional emails from time to time. You may opt out of receiving marketing emails at any time by using the unsubscribe link in those emails. If you opt out, we may still send you non-promotional messages (such as order confirmations or important service updates).

You may exercise your rights where indicated on the Services (if such tools are available) or by contacting us using the details in the Contact section below.

To learn more about how Shopify uses your personal information and any rights you may have regarding data processed by Shopify, please visit:
https://privacy.shopify.com/en

We may need to verify your identity before processing certain requests, as permitted or required by law. In some jurisdictions, you may designate an authorized agent to act on your behalf, subject to verification and documentation requirements. We will not discriminate against you for exercising any of your rights.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to:

  • Appeal our response to your request, and/or

  • Lodge a complaint with your local data protection or privacy authority.

International Transfers

We may transfer, store, and process your personal information in countries other than the country where you reside. These countries may have different data protection laws than your home country.

If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts approved by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, operations, or legal requirements. When we do so, we will post the updated Privacy Policy on this website, update the “Last updated” date at the top, and provide additional notice as required by applicable law.

Your continued use of the Services after any changes are made will signify your acceptance of the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:

Email: wudubasin.contact@gmail.com

Postal Address:
Wudu Basin
Mevish Ceramic Himalaya Plaza-1,
Jambudiya (Bhayati), In Front of Raj 555 Restaurant,
27-A National Highway,
Wankaner, GJ, 363621, India